Administrative Management

A required course in the Certificate Programs in Administrative Management and Business Administration. An elective course in the Certificate Program in Human Resources Management. Are you a manager interested in increasing your effectiveness? A human resources professional? An individual looking to move into management? Now you can acquire an in-depth understanding of the basic concepts and theories of management, while exploring the manager's operational role in all types of organizations. Gain insight into the manager's responsibility in planning, organizing, leading, staffing and controlling within the workplace. Learn how the best managers manage for success!

Virtually everything that we do in business involves working with people in person one on one, in groups, in writing, by phone or through a myriad of other electronic means. In today's highly competitive business world, it is more important than ever to recognize and study the significant role communication plays in our lives. As employees at all levels, how well we communicate in a large part determines how successful we will be on the job, and our level of personal job satisfaction. This course is for individuals at all levels in all types of businesses/organizations who desire to polish and/or develop additional communication skills in formal and informal settings. Through interactive discussions, role plays and activities the following areas are covered: verbal and nonverbal communication; defensive/supportive communication; assertiveness, submissiveness and aggressiveness; active listening; receiving and providing criticism; team building; delegation of responsibilities; empowerment; management and sales strategies; leadership; customer service; interviewing/recruiting; conflict resolution.

Effective writing is a powerful tool in the business environment. Learn how to articulate your thoughts clearly, concisely and with a style that gets your writing read. Improve your skill at using this powerful instrument by learning to select and use appropriate formats, use the correct medium and adjust your writing style accordingly, as well as identify your objective and communicate it clearly. You'll also learn to spot, avoid and correct the most common writing pitfalls and gain valuable experience analyzing, writing and revising a complete spectrum of business documents. From a simple interoffice memo to a twenty-page business proposal, learn how to put good writing to work for you.

A required course in the Certificate Program in Administrative Management. Gain the competitive edge by developing your skills in financial analysis, and budgeting. Using financial statements of sample companies, you will acquire practical knowledge of the mathematics of asset valuation, pricing, cash flow, financial statement analysis, forecasting and ROI analysis. Learn to determine realistic goals and objectives for the budget and identify key components of the budget. Develop the ability to estimate expenses, project depreciation, estimate fixed and variable costs, and calculate break-even point.

Does your public image do you justice? Dynamic presentation skills are a "must" for those in marketing, advertising and design management, public relations, fund-raising, sales and other careers that require the ability to communicate persuasively and with confidence. Beginning with the premise that we are always presenting ourselves, this hands-on course helps participants become comfortable, confident, and masterful presenters. The principles presented apply to business settings as well as to other activities in daily life. Course content is customized to focus on the interests and concerns of all attending. Participants practice exercises designed specifically for them, have the opportunity to make several presentations, and receive positive feedback and personal coaching from the instructor.

An elective course in the Certificate Program in Administrative Management. This course provides a conceptual framework for approaching decision-making situations with clarity and confidence. Participants build competence in two specific areas: making effective decisions based on the accurate assessment of the problem and preparing to effectively develop and analyze creative alternatives. In addition, students learn how to work on the right problem, develop and structure objectives, understand the consequences, and make appropriate tradeoffs. Using case studies and on-the-job situations encountered by the class, students explore successful models and proven techniques that are readily transferable to their own situations.

A required course in the Certificate Program in Conflict Management and the Use of Alternative Dispute Resolution. An elective course in the Certificate Program in Administrative Management. Traditionally, the primary negotiation strategy utilized has been a competitive approach commonly referred to as "distributive bargaining." Recently a more cooperative approach has emerged fostering the term "win-win" negotiation. This approach centers on interests rather than issues and attempts to create value for each side. In an interest based negotiation, attention moves toward solution. Explore the theory and practice of negotiating and the methods of obtaining cooperative conflict resolution. Business managers and professionals will benefit by examining positional bargaining, cooperative approaches to impasses and collaborative styles of negotiation techniques.

This course will focus on the critical ethical implications of managerial decision making. The emphasis will be on the link between personal values, community values, and ethical standards in any decision-making situation. Organizational leaders will understand the ethical quandaries in which they can find themselves and learn how to handle them. Students will also learn how to identify and avoid ethical decision-making traps. The students will also explore the critical links between beliefs, values, and ethics and learn how make decisions when these decision-making elements don't align. Students will also have the opportunity to assess their own ethical perspective and learn how to collaborate and work with others who begin with a different perspective.

A key part of every manager's job is the achievement of results through the work of other people; the skill of coaching to facilitate people development is an essential component in improving productivity and retaining talent in the workplace. In this course, managers will learn how to have a coaching conversation to improve individual and team performance, reinforce learning, provide effective feedback, and work through resistance. This course is for managers, human resource professionals, and people new to coaching who want to develop a basic understanding of the process of coaching and expand their interpersonal awareness. Students will learn through lecture, sharing, and relevant role-plays the skill of coaching people at work.

It has been stated that everyone is someone's difficult person. Almost daily, we come in contact with people we would characterize as difficult. They are the people we work with, sell to, depend on, and live with. There are intimidators, manipulators, analyzers, know-it-alls, overly friendly, accommodators, chronic complainers and whiners. Their actions consume time, energy and emotion at the expense of productivity and morale. This course provides fresh insights and immediately usable skills needed to quickly, confidently and assertively identify and deal with various types of people, difficult or not, in a variety of contexts while marinating your own self confidence.

This course will examine the various forms of interviews focusing primarily on the employment or recruitment interview and the performance review. Elements of the interview process will be studied and will include: all forms of correspondence (cover letters, resumes, thank you letters), all phases of the interview process (what occurs prior, during and post interview), and verbal and nonverbal communication strategies for all forms of communication interactions within the interview context.