The Conflict Management and the Use of Alternative Dispute Resolution certificate program is currently being re-evaluated and participant’s feedback is greatly appreciated.
 Differences in business and personal relationships, when handled properly, can result in richer, more effective, creative solutions and interaction. When differences can be turned into opportunities, you can achieve the results you want and benefit from productive, positive working and interpersonal relationships. Discover the array of alternative processes available to help disputing parties reach agreement. Enhance your conflict resolution skills through role-plays and interactive exercises designed to give you practice diffusing sticky situations effectively. Program participation ensures you will:
- Understand how to use negotiation, mediation, neutral fact finding, and arbitration processes
- Enhance communication skills
- Merge resolution and communication techniques to help disputing parties consider new options and reach resolution
Certificate Requirements
A certificate is awarded upon completion of four required courses and two electives, each with a grade of “C” or better. This program entails a minimum of 155 hours of instruction. After you have completed all requirements, you may request
to receive your official certificate by completing the Request
for Certificate. |
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“In the middle of difficulty, comes opportunity.”
- Albert Einstein
Program Benefits
- Understand and implement mediation processes to avoid or reduce costly litigation
- Apply productive problem-solving techniques
- Build dynamic teams with common goals and interests
- Successfully complete “mediation” course and earn a Certificate of Completion verifying that the guidelines of the California Resolution Programs Act have been satisfied (Mgmt X450.18)
- MCLE and CPE credit available on select courses.
Who Should Attend
Anyone interested in exploring new ways to effectively communicate and understand others’ motivations and perspectives in order to:
- help parties arrive at suitable solutions when conflicts arise
- resolve future problems before they start
- determine the “real issue” sticking points and develop solutions for the true obstacles
- better manage personalities and projects This is a perfect program for anyone who manages staff, works with HR issues, collaborates with others on projects, or just wants to further develop communication skills.
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