(FALL 2009)

Problem Solving and Decision Making (Section 1) MGMT X493.9  (2.5)

An elective course in the Certificate Programs in Web Intelligence, Administrative Management, Business Analyst and Business Administration. An elective in the Specialized Studies Program in Supervisory Leadership.
This course provides a conceptual framework for approaching problem solving and decision-making situations with clarity and confidence. Participants build competence in making effective decisions based on the accurate assessment of the problem and preparing creative alternative solutions. Students learn how to use analysis, synthesis, and positive inquiry to approach individual and organizational problems, develop and evaluate objectives, and assess likely consequences. Using case studies and on-the-job situations encountered by the class, students explore successful models and proven methods that are readily transferable to their own situations.

Michael Sheean, M.B.A., consultant. He has an extensive background in organization effectiveness consulting in conducting seminars and workshops on leadership, team development, communication, coaching and performance management and implementing change. He helps clients identify and diagnose critical issues and follow through with appropriate initiatives in leadership and team development to enhance performance. He has been retained by a diverse group of companies including ARCO, AT&T, Canadian Pacific, Computer Sciences Corporation, GTE, JBL Sound Systems, Northrop Grumman, Rockwell International, Toyota Motor Sales, Terminal Data, Union Bank, Unocal and U.S. Borax. Mr. Sheean was a faculty member of the School of Business Administration and Economics, California State University, Northridge. He holds an M.B.A. from the University of Washington.