(FALL 2009)

Communicating Technical Requirements (Section 1) MGMT X481.4  (2.5)

A required course for the Business Analyst Certificate Program.
Communication skills are essential in all organizational roles. The business analyst role requires additional skills and expertise in communicating technical concepts to others from different professional groups, hierarchical positions, or internal departments. Topics include: advocating ideas upward through more effective issue analysis and argument selection; creating compelling briefings and technical presentations; organizing thoughts and ideas for effecting technical presentations; getting people to feel urgency and make decisions and separating a "real" opportunity from a "resource drain". Course includes role-plays, activities and interactive discussions. See enrollment confirmation for login information.

Dr. Paul Lu, D.B.A., PMP, has over 20 years experience in the aviation industry and is currently a program manager at an Aerospace firm. He has managed commercial, government, and international projects and programs. Lu has lead project teams in research and development (R&D), product development, implementation, new business, and sustaining projects. His project management experiences are in the areas of international project management, contracts and subcontracts, risk and cost management, product development, and R&D. He is a member of the Project Management Institute (PMI), APICS, the Academy of Management (AOM), the Financial Management Association (FMA), and the National Management Association (NMA).