(WINTER 2010)

A required course for the Business Analyst Certificate Program.
Communication skills are essential in all organizational roles. The business analyst role requires additional skills and expertise in communicating technical concepts to others from different professional groups, hierarchical positions, or internal departments. Topics include: advocating ideas upward through more effective issue analysis and argument selection; creating compelling briefings and technical presentations; organizing thoughts and ideas for effecting technical presentations; getting people to feel urgency and make decisions and separating a "real" opportunity from a "resource drain". Course includes role-plays, activities and interactive discussions.

Steve Buchwald, M.A. a certified project manager has a proven track record in eliminating waste through the application of activity based management, lean manufacturing concepts, and Six Sigma tools. He has developed and taught "Financial report the non-financial professional" courses for many of his clients. He also teaches courses for the American Production and Inventory Control Society (APICS). He has spoken extensively both nationally and internationally on Finance, Supply Chain Management, Change Management, Activity Based Costing, Activity Based Management, Total Quality Management, and Continuous Process Improvement.