(WINTER 2010)

An elective course in the Business Analyst Certificate Program.
An important goal for most organizations is to automate business processes by implementing IT solutions. One important role of the business analyst is to work with both management and IT staff members in developing these solutions. Consequently, business analysts must have a thorough understanding of what the technology can do and what kinds of problems it can solve. This course provides an overview of various elements of IT technology to the degree needed by business analysts to carry out their jobs. Topics include fundamental computer concepts, networks and communications, operating systems, relational databases, the Internet and World Wide Web, software programming concepts, developing and implementing IT solutions for supply chain management, enterprise resource planning, and customer relationship management, and evaluating commercially available software solutions. See enrollment confirmation for login information.

Kim Fields, Ed.D., PMP, M.S., MBA, is an experienced Project Manager with over 20 years of IT experience in several industries, including 8 years experience as a Business Systems Analyst. She has recently been a Sr. Project Manager at Toyota Financial Services, where she worked on several multi-million dollar packaged application implementation projects. Dr. Fields has presented at conferences on requirements gathering and testing validation, and has taught for over 15 years. She is a member of PMI-OC.