(FALL 2009)

Managing Business Process Improvement Projects (Section 1) MGMT X474.10  (2.5)

An elective course in the Certificate Programs in Project Management and Web Intelligence.
Business Process Improvement (BPI) is the structured methodology that leads to incremental process improvements within the context of Continuous Process Improvement (CPI). BPI can be performed within all levels of the organization and, along with technical skills, will also always be associated with the application of the soft skills necessary to effectively implement and institutionalize change. Through a series of training activities, you will learn how to select, design, sell, implement, and institutionalize the changes necessary for effective Business Process Improvement. This course is approved for 24 PDUs from PMI. Eligible participants will earn up to 24 hours of general MCLE credit based on attendance.

Diane Altwies, M.B.A, PMP. She has over 20 years managing software development projects and over 13 years experience in the Insurance, Financial services and Healthcare industries. Her background includes a broad range of experience from project costing responsibilities for navy computers, to implementing and integrating a vendor bill review system for a large national insurance company, to launching new software products for a local software development firm, and in 2000 launched her own consulting firm. She has a Masters degree in Finance and Marketing and a BA degree in MIS & Production Management, both from the University of South Florida in Tampa. As an active member of the Orange County PMI® Chapter, she currently holds the Editor position for the monthly Milestones newsletter.