(WINTER 2010)

A required course in the Certificate Programs in Administrative Management and Business Administration. An elective course in the Certificate Program in Human Resources Management and the Supervisory Leadership Specialized Studies Program.
Virtually everything that we do in business involves working with people in person one on one, in groups, in writing, by phone or through a myriad of other electronic means. In today's highly competitive business world, it is more important than ever to recognize and study the significant role communication plays in our lives. As employees at all levels, how well we communicate in a large part determines how successful we will be on the job, and our level of personal job satisfaction. This course is for individuals at all levels in all types of businesses/organizations who desire to polish and/or develop additional communication skills in formal and informal settings. Through interactive discussions, role plays and activities the following areas are covered: verbal and nonverbal communication; defensive/supportive communication; assertiveness, submissiveness and aggressiveness; active listening; receiving and providing criticism; team building; delegation of responsibilities; empowerment; management and sales strategies; leadership; customer service; interviewing/recruiting; conflict resolution.

Lowell Habel, M.A., communications consultant. He has over 15 years of experience in presenting communication related workshops to various groups. His consulting includes working with employees from over 150 private and public corporations focusing on polishing their existing communication skills, and/or developing additional skills resulting in increased job productivity and personal satisfaction.