(FALL 2009)

Dealing Tactfully With Difficult People (Section 1) MGMT X497.17  (1)

An elective course in the Certificate Program in Administrative Management.
It has been stated that everyone is someone's difficult person. Almost daily, we come in contact with people we would characterize as difficult. They are the people we work with, sell to, depend on, and live with. There are intimidators, manipulators, analyzers, know-it-alls, overly friendly, accommodators, chronic complainers and whiners. Their actions consume time, energy and emotion at the expense of productivity and morale. This course provides fresh insights and immediately usable skills needed to quickly, confidently and assertively identify and deal with various types of people, difficult or not, in a variety of contexts while maintaining your own self confidence.

Lowell Habel, M.A., communications consultant. He has over 15 years of experience in presenting communication related workshops to various groups. His consulting includes working with employees from over 150 private and public corporations focusing on polishing their existing communication skills, and/or developing additional skills resulting in increased job productivity and personal satisfaction.