(WINTER 2010)

A required course in the Spa and Hospitality Management Certificate Program.
Explore human resource management techniques in a spa environment such as recruiting, progressive counseling /progressive discipline, as well as employee termination, motivation and training. Examine the hiring process including administrative preparation, direct hiring activities, retention practices, and related employment laws. Discussion topics will include importance of staffing metrics, tips and tools for recruiting on the web, and a review of creative recruiting methods. See enrollment confirmation for login information.

Christoph Hilscher, PHR, has a Hotel Management Degree from the Hotel Management School Germany and is the Director of Human Resources at the Ritz-Carlton in Phoenix, Arizona. The experience he gained over the years in the hospitality service industry, especially his 12 years with Ritz-Carlton in the US and Germany helped him to get an excellent inside view of the needs of internal and external customers. After leaving the operations, he was able to use this knowledge to train other employees in these areas. As an HR professional, Hilscher is involved in shaping his company's present and future by assuring that all HR guidelines are applied fair and consistently.