(FALL 2009)

Performance Management: Leading for Greater Results (Section 1) MGMT X496.01  (2.5)

A course in the Performance Management series, a required course in the Manager's Toolkit Specialized Studies Program, and an elective course in the Certificate Program in Human Resources Management.
The role of management is being significantly redefined by the accelerating rate of change impacting organizations, the escalating unpredictability of the competitive environment, and the increasing significance of the customer as a key stakeholder. Survival and success of the organization will depend much more on management's ability to inspire initiative, involvement, and commitment by people at all levels of the organization and much less on the decisions of executive management. You will establish a systematic process for planning work and setting expectations, monitoring performance, developing a capacity for performance and rating and rewarding performance. Through dialogue, assessment, hands-on and team problem solving, and feedback, you will solve of puzzles of defining the job, setting standards, giving feedback and aligning performance measurements for individuals, teams, business units and entire organizations. Enrollment limited.

Richard Blue, M.Ed., is president of Blue Consulting. He directed human resources, training, counseling and consulting activities for more than 30 years with extensive background in high-tech and health care industries. An author in performance management, Blue has also taught at Harvard, Columbia and Northeastern Universities, and at Bentley, Simmons, and Bryant Colleges.