- What’s the software?
Webinars are conducted using an online synchronous conferencing and training software application called WebEx. The client software downloads automatically after you log in to your WebEx meeting, and requires no installation. Please allow a few minutes for it to load at the start of every meeting.
- How do I get login information?
Free Webinars: Once you sign up online, you will receive a confirmation on the screen with WebEx instructions, the session link and password. You will also receive an email confirmation with this information.
Paid Webinar Courses: Once you have registered, you will receive an email confirmation listing the WebEx instructions, link and password. You can also view the confirmation online via your student account.
- When should I log in to the webinar?
Participants can join webinars at least 30 minutes before they start. If you are a first time WebEx user, please join the session at least 30 minutes prior to start time to allow for WebEx configuration and to test your speakers and microphone (if used). For technical issues, please contact WebEx Support at (866) 569-3239.
- What equipment will I need to participate in a webinar?
We will be using VoIP (Voice over Internet Protocol), so you will need to have PC speakers and a microphone (if applicable) connected to your computer. We recommend a PC headset (headphones with integrated microphone) for easier use with less feedback. USB microphones and audio devices can be used but may be more complex to configure.
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- How do I interact with the presenter?
You can interact with the presenter and other participants via the feedback tools – text messaging and/or voice, depending on the type of session.
- VoIP – Voice over IP uses your high-speed Internet connection and requires computer speakers and a microphone. We recommend a PC headset (headphones with integrated microphone) for easier use with less feedback. USB microphones and audio devices can be used but may be more complex to configure.
- Chat – Text messaging from within the WebEx meeting screen.
- Q&A – Text messaging questions with corresponding answers.
- Feedback Tools – Icons that allow you to raise your hand, reply with visual Yes/No indicators, emoticons, or tell the instructor to go faster or slower, etc.
- Free Webinars: In our free or single-session events, most participants use text messaging, only – it is not necessary to have a microphone.
- Paid Webinar Courses: For paid events and multiple-session events, presenters may encourage participants to use microphones in order to create a greater sense of spontaneous interactivity. Even in these events, text messaging will always be available.
- Will I see the presenter or instructor?
Not unless they have a webcam and choose to share it, but you will hear the presenter in real time while you view his/her presentation.
- Will the session be recorded?
Webinar sessions will be recorded (unless otherwise noted). You can access the recording links 24 hours after each session has ended. Your email confirmation will have instructions to access recording links. The recording links are active for 7 calendar days from the date of the live event.
- Do I get credit for webinar courses?
To receive Continuing Education Units for paid webinar courses, you must register in your full name and attend (log in to) the session on the day(s) of the webinar.
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